Complaints Procedure | Sell My House Fast Cash
At Sell My House Fast Cash, we are committed to delivering a fast, hassle-free, and transparent property selling service across South Africa.
We take all feedback seriously and aim to resolve any complaints promptly and fairly to ensure our clients continue to trust and recommend our service.
If you have a complaint about your experience with Sell My House Fast Cash, please follow our simple and clear procedure below.
How to Submit a Complaint
If you feel dissatisfied with any aspect of our “sell my house fast cash” service, you can raise your concerns by contacting us directly through one of the following channels:
Email: info@sellmyhousefastcash.co.za
Post: 17A Melkhout Avenue, Kleinmond 7195
When submitting a complaint, please provide:
Your full name and contact details
Property address related to the complaint
A clear description of your concern
Any relevant documentation or communication references
What Happens Next?
Acknowledgement:
We will acknowledge receipt of your complaint within 48 hours (two business days).Investigation:
A senior member of our team will thoroughly investigate your complaint regarding your “sell my house fast cash” transaction. We aim to complete the investigation within 7 working days.Resolution Proposal:
Following the investigation, we will contact you with a proposed resolution or further clarification within 10 working days of receiving your complaint.Further Steps:
If you are not satisfied with the outcome, you may request a further review, which will be escalated to a director. A final decision will be communicated within 14 working days thereafter.
Commitment to a Fair Process
At Sell My House Fast Cash, we value our clients and strive to maintain the highest standards of integrity and service. Whether you are selling your house for cash due to relocation, financial difficulty, or probate, we are here to ensure the process is fair, efficient, and supportive at every step.
Why Choose Sell My House Fast Cash?
Fast and Reliable Cash Offers
No Estate Agents or Hidden Fees
Professional and Transparent Process
Supportive Team to Guide You
We are proud to be trusted specialists helping homeowners sell properties quickly for cash throughout South Africa.
Need Immediate Help?
If you would like urgent assistance or have questions about selling your property fast for cash, please email us.